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EDEN SPACE

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Service Rules

Terms of Booking, Services, and Massage Sessions Eden Space

Below are the rules for booking, visiting, and payments at the massage space Eden Space. Owner and service provider — Sole Proprietor Khrystyna Tarielivna Rohava.

1. Information before your session

  • Please provide truthful information regarding your well-being, chronic conditions, injuries, allergies, and other circumstances relevant to massage therapy.
  • In case of acute or persistent pain, please consult a physician first and inform the specialist of their recommendations.
  • During the session, immediately report any discomfort or changes in how you feel.

2. Booking and prepayment

  • Eden Space operates by prior appointment. A booking is considered confirmed once the time is agreed upon.
  • Prepayment is required when booking two or more sessions at the same time.
  • After more than two cancellations, subsequent bookings may only be available with prepayment.

3. Cancellations and refunds

  • For cancellations made more than 24 hours in advance, prepayment is fully refunded or rescheduled to another time.
  • For cancellations made less than 24 hours in advance, 50% of the prepayment is retained.
  • In case of illness, prepayment is fully refunded upon presentation of medical confirmation. Refunds are processed within three business days.

4. Punctuality

  • If you are running late, please notify the administrator via the contact number.
  • Late arrival shortens session duration, as subsequent appointments remain on schedule.
  • Arrival more than 25 minutes late is treated as a cancellation.

5. Air raid alerts

  • During an air raid alert, the session is paused and visitors must proceed to the nearest shelter.
  • Unused time is coordinated with the administrator: the session may be extended if schedule permits, or rescheduled.

6. Pricing and studio rules

  • Current prices and available session formats are published on service pages and confirmed upon booking.
  • Take care of personal belongings and studio property. Immediately report any found items or damage to the administrator.
  • Questions regarding booking, payment, or these terms can be clarified via the contacts in the website footer.

7. Terms updates

The studio reserves the right to amend the terms of service. The current edition is available on the official website. Questions may be directed to administrators via contacts listed in the footer.